Question 1

Are you an authorized reseller?

Accepted Answer

Yes! We are an authorized reseller of Nuance, Philips, Olympus, OM System, and other leading manufacturers. All our new products come with the full manufacturer warranty, official support, and the latest software versions.

Question 2

What products do you carry?

Accepted Answer

We carry a full range of dictation, transcription, and speech recognition products including speech recognition software, dictation recorders, transcription kits, microphones, headsets, foot controls, cloud solutions, and accessories. We also offer AI-powered clinical documentation platforms.

Question 3

What are your support hours?

Accepted Answer

Our support team is available Monday through Friday, 9:00 AM to 6:00 PM EST. You can reach us by phone, email, or live chat. We also offer remote support sessions for software installation and troubleshooting.

Question 4

Do you offer implementation and training?

Accepted Answer

Yes! We provide expert implementation services, training, and ongoing support for all our solutions. Contact us to learn about our implementation packages tailored to your organization's needs.

Question 5

What is your shipping policy?

Accepted Answer

We offer free expedited shipping on most professional products within the 48 contiguous United States. Orders placed before 4:00 PM EST typically ship the same business day. Placed an order between 4:00 and 4:30 PM EST? Give us a quick call and we'll do our best to get it out the same day. Orders placed after 4:30 PM EST will ship the next business day. Shipping to Alaska, Hawaii, and international destinations may incur additional charges.

Question 6

How long does shipping take?

Accepted Answer

Standard shipping takes 3-5 business days. Expedited 2-Day and Overnight options are available at checkout. Free shipping on qualifying products is typically sent via expedited service (2-3 business days).

Question 7

What does 'In Stock' mean?

Accepted Answer

'In Stock' means the item is physically in our warehouse and ready to ship. 'Limited Stock' means we have a small quantity available. 'Backorder' means the item is temporarily out of stock but can be ordered — the expected restock date will be shown. 'Pre-Order' means the item is not yet released but can be reserved.

Question 8

Do you offer local delivery?

Accepted Answer

Yes! We offer local delivery in the New York City metropolitan area. Same-day delivery may be available for orders placed before noon. Contact us to check if your area qualifies and to arrange local delivery.

Question 9

Can I track my order?

Accepted Answer

Yes! Once your order ships, you'll receive a shipping confirmation email with tracking information. You can also track your order through your customer portal.

Question 10

Are all your products brand new?

Accepted Answer

Yes! Unless specifically marked as 'Open Box' or 'Used', all our products are brand new, factory-sealed, and come with the full manufacturer warranty. We clearly label any product that is not brand new so you always know exactly what you're getting.

Question 11

What are open-box products?

Accepted Answer

Open-box products are items available at a subsidized, discounted price. They may be customer returns, display units, or products with minor cosmetic issues. Each open-box listing includes detailed condition information, photos of the actual unit, and the specific warranty terms. All open-box products are fully tested and functional unless otherwise noted.

Question 12

What condition levels are available?

Accepted Answer

We offer several condition levels for open-box and used products:  • Display Unit — Products from our warehouse or showroom display. Fully functional and in excellent condition, but the box has been opened. Includes all standard accessories unless noted.  • Brand New, Missing Packaging — Brand new, never used products missing their original retail packaging. The product itself is in perfect, unused condition.  • Minor Scratches — Used products with minor cosmetic scratches or scuffs. Fully functional and tested. Photos of the actual unit are provided so you can see the condition.  • Missing Parts — Products missing some parts or accessories. The listing will specify exactly what's missing, and photos are provided.  • Refurbished — Professionally refurbished and tested products. Fully functional with signs of previous use.

Question 13

What warranty comes with open-box products?

Accepted Answer

All open-box products come with a minimum 90-day warranty unless otherwise specified in the listing. The exact warranty duration is shown on each open-box listing. This is different from new products, which come with the full manufacturer warranty (typically 1-2 years).

Question 14

Can I see photos of the actual unit?

Accepted Answer

Yes! Each open-box listing includes photos of the actual unit so you can see its exact condition before purchasing. We want you to know exactly what you're getting.

Question 15

Can I return an open-box product?

Accepted Answer

Yes, open-box products can be returned within 14 days of delivery, provided they are in the same condition as received. See our Returns section below for full details on the return process.

Question 16

What is your return policy?

Accepted Answer

New products can be returned within 30 days of delivery in original, unopened condition. Software products may be subject to restocking fees if opened. Open-box products can be returned within 14 days in the same condition as received. To initiate a return, contact our support team and we'll provide a Return Authorization (RA) number and instructions.

Question 17

What warranty comes with new products?

Accepted Answer

New products come with the full manufacturer warranty, which is typically 1-2 years depending on the product. See the product page for specific warranty terms. Extended warranties and support contracts are available for many products.

Question 18

How do I get technical support?

Accepted Answer

You can reach our support team by phone, email, or live chat during business hours (Mon-Fri, 9am-6pm EST). You can also submit a support ticket through our Support Center. For software-related issues, we offer remote support sessions.

Question 19

How do I cancel my subscription?

Accepted Answer

To cancel a subscription, please send an email to sales@dictationone.com from the email address associated with your subscription. Include which subscription you want to cancel and which users should be cancelled. We will confirm once the cancellation has been processed.

Frequently Asked Questions

About Us & Company

Orders & Shipping

Open Box & Certified Products

Returns & Warranty

Subscriptions & Cancellations

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